We're Here for You.Always.
Just like you're there for your clients, we're here for you. Get the support you need, when you need it.
Contact Support
Choose the support channel that works best for you
Email Support
Get help via email for non-urgent issues
Mon-Fri, 9am-5pm PST
Live Chat
Chat with our support team in real-time
Mon-Fri, 9am-5pm PST
Phone Support
Speak directly with a support specialist
CareCade+ only
Priority Support
Dedicated support with faster response times
CareCade+ only
Self-Service Resources
Find answers quickly with our comprehensive resources
Frequently Asked Questions
How do I reset my password?
Click "Forgot Password" on the login page and enter your email. You'll receive a magic link to sign in securely.
How do I add a new team member?
Go to Team > Add New Member. Fill in their details and they'll receive an invitation email to join your workspace.
How do I export my data?
Navigate to Settings > Data Export. You can export clients, appointments, and reports in CSV or PDF format.
Is my data backed up?
Yes, we perform automated backups every hour. Your data is stored redundantly across multiple secure data centers.
How do I upgrade to CareCade+?
Go to Settings > Billing and click "Upgrade to CareCade+". You can start your free trial instantly.
Can I cancel my subscription?
Yes, you can cancel anytime from Settings > Billing. Your data remains accessible until the end of your billing period.